Frequently Asked Questions:

Q: What payment options are available? A: Payment may be made by Discover, Visa, MasterCard, American Express or PayPal.

Q: When will my gift be delivered? A: Usually within 4 to 5 business days via Ground Shipping. Orders received before 12 Noon EST we will ship the same business day. Orders submitted after 12PM EST we will ship the next business day. Other shipping options such as Express 2-3 Days Air and Next Day Air delivery are available also.

Q: Can I specify a delivery date? - A: YES. When placing your order use the "future date" field to type in a date that is more than a week away from your purchase date. We will ship your gift to arrive on the date you enter.

Q: How do I know if my order was shipped? - A: You will receive an e-mail with the package tracking information. By clicking on the link in the email you can see where your package is and when the expected delivery date will be. If you type in your e-mail address incorrectly none of this information will make it to you. Please double check your e-mail address.

Q: Can I ship a gift to the hospital? - A: YES, but please note hospitals only deliver patient mail once per day. If your gift arrives to the hospital after patient mail has been delivered it won't reach the recipient until the next day. We strongly recommend shipping to a home address if the person is not in a long term care facility. Also, hospitals do not forward patient mail, but return it to the sender, so if the patient is discharged before receiving their package the hospital will ship it back to us and you will be responsible for any additional shipping charges to re-send your gift to another address.

Q: If I need to cancel my order what do I do? - A: Call us at 347-543-3140 to see if your gift has been shipped. If it has not shipped the order can be cancelled. However, once an order is shipped it can not be cancelled or refunded unless the recipient refuses delivery and the gift is returned back to us. In that event the cost of the gift can be refunded, but the shipping charges still apply.

Q: Is my personal information safe and secure? - A: Yes. We use secure server technology on our website. In addition we use Yahoo Web Hosting a name you can trust for reliable and dependent service. Finally, we never distribute any of your information to any third parties ever.

Q: My gift was shipped but they still don't have it, what do I do? - A: Your gift could still be on it's way, but sometimes things do happen. Please call us and we will contact the shipping carrier for you to determine what the status of your shipment is. Note: incorrect, incomplete and undeliverable addresses (carrier is not able to leave box and recipient has not been home to receive gift) can all result in delays. Please double check your shipping information to be sure it is correct. A fee of $10.00 is charged for address corrections that are made by the shipping company.

Q: An item was missing from my gift basket, but something else was sent that was not listed in the description? - A: Gift Basket on the Web reserves the right to make product substitutions with similar or seasonally appropriate items. Chocolate can not be shipped from mid-May through mid-September and other food items will be used instead. In addition out of stock items will be replaced with similar merchandise of equal or greater value. For example pretzels might be used in place of popcorn or chips in a basket.

Q: What state is my gift basket shipped from? - A: Our gift baskets are shipped to you from our warehouses from California, Ohio, New York and Washington State unless otherwise stated.

Q: Will I know my shipping charges before I place an order? - A: Shipping rates vary by gift basket. You will be given a choice to select metod of shipment with prices before final payment.

Q: Can I ship my basket to Hawaii and Alaska? - A: We can ship to our friends in Hawaii and Alaska for additional $30 added to the listed shipping price and allow three additional days for delivery. Please contact us for shipments to Hawaii and Alaska prior ordering.

Q: Why do you need my recipient's phone number? - A: FedEx and UPS must have the recipient's phone number, because it may be necessary to contact the recipient by telephone to complete delivery. We will not contact your gift recipients via phone unless we are having problems with delivery.

Q: Do you collect sales tax? A: State law requires us to collect sales tax only in our home state New Jersey.

Q: Do the gift baskets containing chocolates need refrigeration? - A: Fedex, UPS or other delivery companies that we work with don't refrigerate gift baskets that contain chocolate inside. It is possible that the chocolates inside your gift baskets could melt during delivery in a hot climate.

Q: What are the shipping prices on multiple orders? - A: Please contact us for the exact shipping prices on multiple orders.

Q: What does it mean when I don't see "ADD TO CART" option? A: It means the basket is out of stock and can not be ordered at this time.

Q: Do you ship gift baskets to Foreign countries? - A: We do ship some of our baskets to foreign countries, like Canada, England and Israel. For exact shipping rates and time, please contact us prior ordering.

Q: If I place an order, how will my baskets be shipped? - A: Most deliveries arrive within 4-5 business days shipped via Federal Express, UPS, DHL or USPS. Orders must be placed by 12pm eastern standard time for same day shipment. Please note that Saturday, Sunday and Holidays are not considered delivery days.

Q: Will you ship to a P. O. Box or APO/FPO? - A: Unfortunately, we do not ship to P.O. Boxes and APO/FPO addresses.

Q: Why am I restricted from buying wine or other alcoholic beverages to particular states? A: Gifts containing wine or other alcoholic beverages are subject to shipping restrictions and can only be delivered to recipients in certain designated states. When purchasing a gift with wine or other alcoholic beverages in it, check the product page to find out state shipping requirements. The states that are allowed to receive wine and other alcoholic beverage deliveries will be listed.

Q: How can I ensure that my gift will arrive in time for a holidays? A: We strongly recommends having your gift arrive the day before a major holiday. If you gift must be delivered on a specific day, you must select overnight delivery for a guarantee.

NOTE: During Christmas, Valentine's Day, Mother's Day and Father's Day deliveries may take one additional business day due to high package volume of the carriers.

Q: How I can contact you? - A: You can contact us via: Live Chat Support or e-mail: sales@giftbasketontheweb.com or by phone: 347-543-3140.